What Is the Earpiece?
The earpiece is the small speaker at the top of your phone used for calls. It is separate from the loudspeaker at the bottom, so it can fail independently.
How to Test
Hold the phone to your ear at very low volume while the tone plays at 1 kHz. The sound should be clear and steady. Do not use high volume near the ear.
Common Problems
Dust in the earpiece mesh, a screen protector covering the opening, moisture or a damaged part. Remove the screen protector and gently brush the mesh.
Next Steps
Try low volume fixes and no sound fix.
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Frequently Asked Questions
Why can I not hear callers?
Dirty earpiece, wrong settings or a damaged speaker.
Is a screen protector blocking sound?
It can, if it covers the opening.
Can I test the earpiece with this tone?
Yes, at low volume.
How do I clean the earpiece?
Use a soft dry brush.